Choosing IT support
For a small office, the question is not just who fixes a broken computer. It is also who handles maintenance, accounts, security, and the next problem. Here is how the three approaches compare.
Pay for help when you need it.
You call an outside provider when something goes wrong and pay for the time spent. Check whether maintenance, backups, and security are part of the arrangement or separate work.
Can fit an office with occasional support needs and someone responsible for keeping track of routine IT work.
Spending depends on the work needed. Fixing a problem does not, by itself, mean someone is looking after the rest of your technology.
Budget for an employee and the tools they need.
An employee can learn your daily work closely and handle IT from inside the business. Hiring, benefits, training, and coverage during time off become part of the decision.
Can fit an office with enough daily IT work to justify a dedicated role or a need for a regular on-site presence.
One person may still need outside help for specialist work or coverage while they are away.
An ongoing service relationship with a monthly price.
A provider supports your team and looks after the agreed computers, accounts, and maintenance. At BBComputing, managed clients get unlimited remote support during business hours.
Can fit a small office that wants ongoing support and maintenance without hiring its own IT employee.
Review the scope and contract, including what is outside the monthly service. BBComputing has a one-year minimum contract.
Compare the whole job
Compare the same scope: day-to-day help, updates, backups, account access, and security. Ask who checks that the routine work is happening and how work outside the agreement is handled.
Questions
Managed clients get unlimited remote support during business hours.
Yes. BBComputing's managed IT service has a one-year minimum contract.
BBComputing offers a 30-day satisfaction guarantee with a refund except for hard costs, such as licenses.
Use the IT quote estimator to estimate your monthly managed IT price.